Satisfacción con la atención en salud de pacientes diabéticos e hipertensos de dos consultorios de Medicina Familiar del Centro de Salud Anidado de Daule. Año 2018.

Abstract

Background. Quality is part of humanity, only that it was not known as it is today, nor was it evaluated with the available methods and tools. Methodology. A descriptive, observational, prospective cross-sectional study was carried out. The sample consisted of 60 patients, attended in the outpatient clinic. The instrument used was the Servqual Scale, applied through a survey, consisting of 44 questions. The inclusion criteria were all patients with diabetes or hypertension who gave their consent and answered the questionnaire. Result. Out of a total of 60 patients, 75% corresponds to the female population and the majority of primary education with 66.7%. The surveyed patients are housewives 68.8% (41). The degree of overall satisfaction of the patients surveyed in each of the dimensions was identified, with empathy and safety being the most satisfactory, with a value greater than 0.05, which indicates that the gap between expectation and perception is not statistically significant. Conclusion. The surveyed population is represented by women between 57 and 66 years old and they are housewives with primary education. In general, using the Wilcoxon test, results less than 0.05 are observed, reflecting that patients are satisfied with the confidence and treatment of the family physician, and a result greater than 0.05, which shows dissatisfaction with the admission services and lack of availability. of medications from the pharmacy.