Caracterización del clima organizacional y propuesta de un plan de mejora en IMPOPC del Ecuador-Guayaquil.

Abstract

The problem described emphasizes the factors that affected the organizational climate in the 2017, whose objective was to evaluate the characteristics of the organizational climate of the employees of the company IMPOPC del Ecuador SA to develop the proposal for an improvement plan. The deductive, descriptive and quantitative methodology was applied, with use of the EDCO scale for the qualification of climate factors, whose results were the following: the relationships between employees and managers showed an interaction with many obstacles, limitations in the processes of internal communication, lack of coordination between the areas of sales, warehouse, office and external logistics, with deficiencies in internal policies and procedures or guides that guide staff in internal processes, impacting on customer dissatisfaction, so compliance with this dimension it was only 57% and 59% policy, below the minimum expectation of 70%. The proposal consisted of an improvement plan focused on strengthening the organizational climate that included the preparation of the policy manual and functions of external logistics, warehouse, administration and sales, training of work teams that function as quality circles under the Six Sigma methodology, to enhance internal communication. In conclusion, the hypothesis was corroborated because it is feasible to apply the proposal whose recovery of the investment will be in two years with a cost benefit of 2.22.