Estudio de la satisfacción laboral y el síndrome de burnout en el personal de una Pyme comercial de la ciudad de Guayaquil.

Abstract

The success or failure of companies is the result of a set of factors that operate efficiently or inefficiently. Components such as the commitment and sense of belonging that employees have can be held responsible because of this will depend the effort with which they develop their functions to achieve their personal success and that of the organization; in the same way, there are many reasons why the employee may feel dissatisfied in the workplace, reflecting this discomfort in the performance of their position. It is for this reason that the development of the present study is about the employees, who are considered as the main resource and asset for the companies. Will be evaluated the level of job satisfaction and Burnout Syndrome of the administrative staff of a commercial SME in the city of Guayaquil, to suggest an action plan that presents preventive measures and solutions to the problems encountered. This research has a quantitative approach and correlational type. The universe consists of 50 employees of the company under study, MBI (Maslach Burnout Inventory) questionnaire instrument was used to measure burnout syndrome and to assess employee satisfaction Job Satisfaction Questionnaire S20 / 23 given by J.L. Meliá and J.M. Peiró (1998) was used.