Análisis de los factores que inciden en el Síndrome Burnout en los empleados de las fiduciarias de la ciudad de Guayaquil.

Abstract

The "Burnout Syndrome" is a medical condition considered as a cause of occupational risk, which is caused by various factors in the professionals who are mainly dedicated to the attention to the public, it is also known as the "burn syndrome" by the emotional wear that implies having this disease, which not only affects those who suffer from it, but its environment in general. Due to these characteristics, it was decided to carry out the present research work in which the general objective was to determine what factors affect the generation of the burnout syndrome in the workers of the fiduciary companies of the city of Guayaquil. The methodology of the applied research was mixed, based on the qualitative and quantitative premises, as well as the use of data collection tools, among which were the survey, observation, and the MBI system, where it was known that the personnel of this type of business reflect a medium degree of the syndrome, which is justified by the sub scales that are found in the MBI instrument; the depersonalization and professional realization as a whole are presented with medium levels, however, the last, emotional exhaustion, is presented with slightly higher affectation rates. Finally, it was concluded the need to propose a prevention plan for the aforementioned collaborators, establishing the corresponding improvements for the proper functioning of the services of these companies.