Satisfacción de los usuarios con la atención de enfermería de la consulta externa del área de Oftalmología. Hospital Luis Vernaza 2017.

Abstract

There are many problems that health personnel can entail by not providing quality care so the present work of Titration focuses on the satisfaction of the users with the nursing care of the external consultation of the area of ophthalmology whose objective is to analyze the satisfaction of the users with the care of nursing through a study of type descriptive, transversal and prospective; the instrument for data collection was through a questionnaire in addition to the use of a direct observation guide; the universe was represented by the beneficiaries of the ophthalmology area, so the sample consisted of 106 people which was determined with a formula for finite population, in which the results obtained indicate that the global population surveyed, in relation to the personal characteristics of respondents determined that of the 106 patients 58 are male with 55% and 48 are female with 45% respectively, the prevailing age is more than 50 years with 52%, was evidenced by the method of collection of data that the highest degree of satisfaction was 79% compared to the indicator of efficiency and respect to activities of Nursing There is a total fulfillment before and after the attention to the user.